Privacy Policy – Wanderlust Australia

Effective Date: 1 January 2025 | Last Reviewed: 1 January 2025

1. About This Policy

Wanderlust Australia Pty Ltd (ABN 00 000 000 000) ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (wanderlustaustralia.com.au), contact us, or use our travel services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity data: first name, last name, date of birth, passport details (where required for bookings)
Contact data: email address, phone number, postal address
Booking data: travel dates, destinations, accommodation preferences, dietary requirements, health information relevant to travel (with your consent)
Financial data: billing address, payment card details (processed securely via our payment processor; we do not store full card numbers)
Technical data: IP address, browser type and version, time zone, operating system, device identifiers, and cookie data collected via our website
Usage data: pages visited, links clicked, time spent on pages
Communications data: records of correspondence, enquiries, and feedback you send to us

3. How We Collect Your Information

We collect personal information:

Directly from you when you submit enquiry or contact forms, request a consultation, make a booking, or call our office
Automatically through cookies and similar tracking technologies when you visit our website (see our Cookie Policy)
From third parties such as airlines, hotels, tour operators, and travel insurance providers when processing your bookings
From publicly available sources where permitted

4. Why We Collect and Use Your Information

We use your personal information to:

Respond to your enquiries and provide travel consultation services
Process and manage bookings, including booking flights, accommodation, transfers, and experiences on your behalf
Communicate important updates regarding your bookings or travel arrangements
Send you marketing communications about travel offers and promotions (only where you have consented or we have a legitimate interest — you may opt out at any time)
Improve our website, services, and customer experience
Comply with our legal obligations under Australian law
Detect and prevent fraudulent or illegal activity

5. Disclosure of Your Information

We may share your personal information with:

Service providers: airlines, hotels, cruise lines, car hire companies, and tour operators necessary to fulfil your booking
Payment processors: to securely process payments on our behalf
IT and cloud service providers: who host and maintain our systems (bound by data processing agreements)
Marketing platforms: for email marketing (only with your consent)
Regulatory authorities and law enforcement: where required by Australian law
Travel insurance providers: where you have requested or purchased travel insurance through us

We do not sell your personal information to third parties. When we share data with overseas recipients (e.g., international hotels or airlines), we take reasonable steps to ensure they handle your data in accordance with applicable privacy standards.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption on our website, access controls, and staff training. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, client booking records are retained for seven (7) years in accordance with Australian taxation and consumer law requirements. After this period, data is securely deleted or anonymised.

8. Your Privacy Rights

Under Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Opt out of marketing communications at any time
Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Cookies

Our website uses cookies and similar technologies. For full details, please see our Cookie Policy.

10. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via a notice on our website and/or by email. The "Last Updated" date at the top of this page indicates the most recent revision.

12. Complaints

If you have a complaint about how we handle your personal information, please contact us first at [email protected]. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

Wanderlust Australia Pty Ltd
Level 12, 1 Market Street, Sydney NSW 2000, Australia
Phone: +61 2 9200 1234
Email: [email protected]